Statutory Information (including complaints procedure)

Daniel Francis Solicitors is a sole proprietorship practice and is authorised and regulated by the Solicitors Regulation Authority 419961.

Our registered office is at:

The Business Terrace

King Street

Maidstone

Kent ME15 8RL

VAT registration number 881456695.

Telephone number 01622 669460
Fax number 01622 669461

The SRA Standards and Regulations can be found at sra.org.uk

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance, please contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure by clicking here. Making a complaint will not affect how we handle your case.

We endeavour to deal with all complaints fairly and effectively. A copy of our complaints procedure will be made available to clients of the firm on request. Legal complaints that cannot be resolved satisfactorily are dealt with by the Legal Ombudsman for England and Wales. Their details are:

PO Box 6806; Wolverhampton; WV1 9WJ; Telephone: 0300 555 0333; Website: legalcomplaints.org.uk

Details of our complaints handling procedure and the Legal Ombudsman scheme can be found on our General Complaints Procedure Fact Sheet

If you are concerned about our behaviour, feel we have treated you unfairly because of your age, gender, race, disability, or other characteristics, or are concerned about things like dishonesty, you can raise your concerns with the Solicitors Regulation Authority.